Terms & Conditions

Parents, guardians and carers are responsible for the control, care, behaviour and supervision of the child or children in their care throughout their visit.

• Children must be accompanied by a responsible adult at all times.
• Parents and guardians must remain on the premises while their child is using Windsor Soft Play.
• Children must never be left at Windsor Soft Play while their parent or responsible adult leaves the building.
• Parents and guardians should know where their child is at all times and provide a level of supervision appropriate to their child's age and abilities.
• Windsor Soft Play staff help maintain the play equipment and environment, but they are not a replacement for parental or guardian supervision.

Windsor Soft Play is designed for babies, toddlers and children aged 5 and under.

• Children should only use equipment suitable for their age and ability.
• Parents and guardians know their child's capabilities best and should make sure they are using the equipment safely.
• Children should not play in front of slide exits.
• Climbing on netted walls, outside surfaces or the structure of the play system is not permitted.
• Balls or other items must not be deliberately thrown at other children or adults.
• Sharp objects must not be taken into the play area.

• Socks must be worn at all times while using the soft play.
• Shoes must be removed before entering the play equipment.
• We recommend clothing that covers children's arms and legs while playing.
• Clothing with loose ropes or cords should not be worn in the play area.
• Jewellery, badges and loose items should be removed before play and kept safely by the responsible adult.
• Please check children's pockets before they enter the play area.

Food and drink must be purchased from Woody's Café. Please do not bring your own food or drink onto the premises.

• No food, drinks or chewing gum may be taken onto the soft play equipment.
• Food should only be consumed in the appropriate café or seating areas.
• If food or drink is dropped or spilled, please let a member of staff know so it can be cleaned promptly.

Clewer Memorial Recreation Ground's children's play area, commonly known as Pirate Park, includes a sand area.

If your child is visiting Pirate Park before their Windsor Soft Play session, please do not let them play in the sand first.

Sand is easily carried into the soft play on clothing and socks and can damage the equipment. Children who have been playing in the sand may therefore be refused entry to the soft play.

Dogs are welcome in Woody's Café.

However, dogs are not allowed in the room containing Windsor Soft Play.

Please make suitable arrangements for your dog before entering the soft play room with your child.

• We encourage children to use the toilet and wash their hands before entering the play area.
• Nappy changing and the use of potties should take place in the designated changing facilities.
• Please dispose of nappies in the appropriate bins provided.
• Windsor Soft Play supports and welcomes breastfeeding.

Children who are unwell should not use Windsor Soft Play.

If your child becomes unwell during a session, please stop play and speak to a member of staff.

We want Windsor Soft Play to be enjoyable for everyone.

• Fighting, bullying, deliberately dangerous behaviour or behaviour that threatens the safety or enjoyment of others will not be tolerated.
• Please report behavioural concerns to a member of staff rather than attempting to intervene with another family's child yourself.
• Windsor Soft Play reserves the right to ask a child or adult to leave where behaviour is unsafe, disruptive or likely to affect the enjoyment of other visitors.
• Management reserves the right to refuse admission where appropriate.

• All accidents and injuries must be reported to a member of staff as soon as possible.
• Accidents may be recorded so that appropriate assistance can be provided and any safety concerns can be reviewed.
• Any accidental or deliberate damage to Windsor Soft Play property or equipment must be reported to a member of staff.
• Visitors must follow all safety notices and reasonable instructions given by Windsor Soft Play staff.

Please look after your personal belongings while visiting Windsor Soft Play.

Windsor Soft Play cannot accept responsibility for personal property that is lost or left behind on the premises.

Smoking, vaping and the use of naked flames are not permitted within Windsor Soft Play.

Standard Windsor Soft Play sessions are booked for the time shown when you make your reservation.

Visitors are asked to leave the play area promptly at the end of their booked session so that the area can be prepared for the next group.

Windsor Soft Play reserves the right to restrict or suspend use of equipment where necessary for safety, maintenance or operational reasons.