Privacy Policy

We aim to collect only the personal information we reasonably need to operate Windsor Soft Play and manage your booking or enquiry.

This may include:

• Your name
• Your email address
• Booking and session information
• Information you provide when contacting us by telephone or email
• Information relating to a party booking or enquiry
• Transaction or payment information where relevant
• Technical information generated when you use our website or online booking service

Bookings are made by adults. We do not ask children to submit personal information directly through this website.

Windsor Soft Play uses Bookwhen to manage online soft play bookings.

When you make a booking, information such as your name, email address and booking details is entered into the Bookwhen booking system.

Bookwhen processes this information in order to provide the booking service to us.

You can read Bookwhen's own privacy information on its website.

View Bookwhen's Privacy Policy →

We may use your information to:

• Process and administer your Windsor Soft Play booking
• Send booking confirmations, reminders or information about your session
• Contact you if there is a change or problem with your booking
• Respond to questions and enquiries
• Administer party bookings
• Maintain appropriate booking and business records
• Deal with complaints or disputes
• Meet legal, regulatory or accounting requirements
• Protect the safety and proper operation of Windsor Soft Play

We do not sell your personal information.

Data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

Contract
Where information is needed to provide a soft play session, party or other service you have booked.

Legal obligation
Where information needs to be retained or used to meet legal, tax, accounting or regulatory requirements.

Legitimate interests
Where it is reasonably necessary to operate Windsor Soft Play, respond to customers, manage bookings or protect our business.

Consent
Where we specifically ask for your permission, for example for marketing or certain non-essential cookies where applicable.

Making a booking with Windsor Soft Play does not automatically mean you will receive marketing communications from us.

Where we ask you to consent to marketing, you can withdraw that consent at any time.

Messages that are necessary to administer an existing booking, such as confirmations, cancellations or important information about your session, are service messages rather than marketing.

Personal information may be shared where necessary to operate Windsor Soft Play or where we are legally required to do so.

This may include:

• Bookwhen, which provides our online booking service
• Payment providers where online payment is used
• Website, email, hosting or IT service providers
• Professional advisers such as accountants where appropriate
• Government bodies, regulators or law enforcement agencies where legally required

Some technology providers used in connection with our website or booking service may process information outside the UK.

Where personal information is transferred internationally, appropriate safeguards should be used to protect that information.

We do not keep personal information for longer than we reasonably need it.

How long information is retained depends on why it was collected. For example:

• Booking information may be retained while it is reasonably needed to manage bookings and subsequent queries
• Financial or transaction information may need to be retained for longer for accounting, tax or legal purposes
• General enquiries may be deleted when they are no longer required
• Information processed on the basis of consent will be reviewed if consent is withdrawn

Our website may use cookies and similar technologies to help it function correctly.

Some cookies are essential for the operation of a website. Other cookies, such as analytics or advertising cookies, may require your consent before they are used.

You can also control cookies through your web browser settings.

We take reasonable steps to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

Where we use third-party services such as Bookwhen, those providers are responsible for maintaining appropriate security for the services they provide.

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on your consent

Not every right applies in every situation.

To exercise a data protection right, email: bookings@windsorsoftplay.co.uk

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator.

Visit the ICO website →

Our website contains links to third-party websites and services, including Bookwhen.

Those organisations have their own privacy policies and we are not responsible for how they use information you provide directly to them.

We may update this Privacy Policy from time to time if our services, systems or legal obligations change.

The latest version will be published on the Windsor Soft Play website.